Refund Policy
Thank you for shopping with us!
We take great pride in creating high-quality custom photo magnets, and we want you to be completely satisfied with your order. Please review our policy below for returns, refunds, and exchanges.
Custom Orders
Since our products are custom-made to your specifications, we do not accept returns or exchanges unless the item is defective or damaged. Each magnet is uniquely crafted with your uploaded photos, so we cannot accept returns based on personal preferences or mistakes in the photo selection.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order. We will gladly offer a replacement or refund for items that are defective or not as described. To help us process your claim, please include:
- Your order number:
- Product name:
- Clear photos of the damage or issue:
Refunds
Refunds are only issued for damaged or incorrect items. Once your request is approved, the refund will be processed to your original payment method within 5-7 business days.
Shipping Costs
- Shipping charges are non-refundable, except in cases of damage or error.
- Return shipping costs for damaged or incorrect items will be covered by us. We will send you a prepaid shipping label if necessary for returning the item.
Contact Us
If you have any questions or need assistance, please feel free to contact us at magneticprintsbyanin@gmail.com. We’re here to help! ♥
*By placing an order with us, you agree to the terms outlined in this Refund and Return Policy.
This policy covers the essential aspects of custom product returns, with clear instructions for handling damaged or incorrect items, ensuring that customers are informed before purchasing.